FAQs

Once your order has been shipped, the tracking link will be sent to you directly by email.

For any questions regarding your order, email us at hello@zeta-shoes.com .

Colissimo delivers your package to your home. In the event of absence, a notice is left and the package can be left with a neighbor, concierge or dropped off at a collection point where you have 8 to 10 days to collect it.

🇪🇺 EUROPEAN UNION:

Our prices are displayed inclusive of all taxes for orders to European Union countries. No additional charges will be payable.

🇨🇭 SWITZERLAND:

Our prices are displayed inclusive of all taxes (including customs). No additional charges will be payable.

🇬🇧 UNITED KINGDOM:

Our prices are displayed inclusive of all taxes (including customs). No additional charges will be payable.

🌏 REST OF THE WORLD:

Our prices are displayed inclusive of all taxes (customs included), except for orders to Brazil. For orders to Brazil, any taxes and customs fees remain the responsibility of the customer.

These possible fees are independent of Zèta and vary according to local regulations.

Until early 2025, we refused to ship outside Europe due to the carbon emissions generated by aircraft. But economic realities are catching up with us, and to continue growing, we have no choice but to open up to the Asian and American markets. These sales represent less than 0.1% of our turnover. But that's still 0.1% too much.

We believe that sometimes you have to lose a little ground in order to double your profit later. Our goal by 2030: generate enough business to open a logistics center on site and deliver large quantities by cargo sailboat.

In case of exchange, return is free (except South Africa: $45, Brazil: $45, Australia: $25).

Sneakers can be returned 14 days after receiving your order .

Here are the conditions to meet to make an exchange:

• Sneakers must be in their original packaging (undamaged packaging).
• Sneakers must be in their original condition and have been tried on indoors only.
• The return slip must be included in your return package.

Generate your return voucher by clicking here .

Please note! If you make a mistake during shipping, please contact us at hello@zeta-shoes.com before returning your item.

Sneakers can be returned 14 days after receiving your order.

Here are the conditions to be met to make a refund:

• Sneakers must be in their original packaging (undamaged packaging).
• Sneakers must be in their original condition , tried on indoors only.
• The return slip must be included in your return package.

Generate your return voucher by clicking here .

Please note! If you make a mistake during shipping, please contact us at hello@zeta-shoes.com before returning your item.

Refunds are made within 7 days after receipt and inspection of the product in our warehouse.

Return costs applicable depending on your location:

• France: €6 deduction
• Europe (excluding France): €10 deduction
• International (outside Europe): $15 deduction

Our shoes are designed to suit all feet and we recommend that you choose your usual size. If you ever have any doubt about the size, do not hesitate to consult the guide available on each product sheet!

Our materials are carefully selected so that you keep your sneakers as long as possible.

Before launch, each of our prototypes is tested by the CTCP (Footwear Technology Center in Portugal) in order to carry out flexibility and abrasion tests. In addition, our prototypes are tested in real conditions within our team and by certain members of the Zèta club.

The assembly of each pair is carried out by hand by our Portuguese artisans, and rigorous quality control is carried out at each end of production.

Comfort is often a feature overlooked by brands in shoe design.

At Zèta, we place aesthetics, ethics and comfort at the heart of each development of our products.

Thanks to their thick soles and their very soft lining, our shoes are real slippers (approved and recommended by osteopaths)!

No more blisters and leg pain: they will be your best ally for long walks in town or in the forest.

All our sneaker models are unisex. We offer sizes ranging from 35 to 48.

We adapt each of the models so that they can adapt to the morphology of the foot (width, instep, heel) and the insoles are removable to slip in your specific insoles if necessary.

We also offer a unisex children's range, ranging from 21 to 34. As with all of our adult models, we place comfort at the heart of this collection.

Here too, the mold is perfectly adapted to the morphology of a child's foot, to guarantee perfect comfort.

No, we do not sell our sneakers only online.

• If you live in Bordeaux and surrounding areas, or are passing through the region, you can come see, try on and potentially buy a pair of Zèta directly from our store at 41 rue Saint-François.
• If you are not from here and you have not planned to stop by, you can find most of our models in around 50 points of sale spread across France and Europe, right here.

To become a reseller and distribute Zèta, this is where it happens .

We recommend waterproofing your shoes to prevent stains and humidity.

Maintain your shoes with a sponge or soft cloth and soapy water.

Please note: it is not recommended to put your shoes in the washing machine.
To give them a boost of whiteness and shine, we recommend using clay cream, a natural cleaner that cleans shoes, or using our natural cleaning kit .

The materials we use to make our sneakers have multiple certifications.

These guarantee us the traceability of our materials but also respect for working conditions within our workshops.

• GRS - Materials
• PETA - Materials
• SEAQUAL - Materials
• REACH - Materials
• USDA - Materials
• FSC - Materials
• SME Leader - Workshops
• ISO - 14001-2015 - Workshops
• ISO - 9001-2015 - Workshops

In 2022, we decided to carry out a life cycle analysis of our products and contacted the independent third-party organization Bevivien to measure the carbon impact.

From the manufacturing of raw materials through the transport, delivery and assembly of the shoes to delivery to the end customer, a pair of Zèta emits 6kg CO2 eq, compared to 16kg CO2 eq a pair from a major sportswear brand .

Each of our raw materials comes from recycling or revalorization of waste, and is selected according to its distance from the final assembly workshop in order to reduce our carbon impact as much as possible.

The impact of our products is evaluated by Clearfashion, an independent organization whose role is to inform consumers about brand commitments and the impact of clothing.

Always in the spirit of transparency with our customers, we have chosen to evaluate our products according to criteria for measuring their impact on the environment, humans, health and animals.

After long months of evaluation over the entire life cycle of our products and the reliability of our certifications, we are proud to have obtained the best score in the shoe category: 79/100 .

Our prices are set precisely all year round, according to the cost of raw materials and fair remuneration of our craftsmen.

However, you will be able to find certain end-of-collection or surplus stock products at very reasonable prices in our Archives category .

You can also benefit from -10% on your first order by subscribing to the newsletter.

And to join the club and accumulate benefits and gifts, based on your loyalty points, we invite you to register here!

You can contact us by telephone at 0547478326 (Monday to Friday - 10 a.m. to 6 p.m.), by email at hello@zeta-shoes.com , as well as via WhatsApp .

Our Customer Manager, Camille, will do everything to respond to you as quickly as possible.